Unfortunately, my payment has bounced. What now?

Unfortunately, my payment has bounced. What now?

If your payment has bounced, you will start receiving e-mails from us asking you to get in touch with us. Even if these have not arrived yet and you notice the bounced payment in your web banking, you should call us right away. Failure to contact us in a timely fashion will probably result in a NSF charge for you (which can be as high as $50 per failed payment) as well as penalty interest. Once we talk to you we can adjust our system not to attempt a payment until an agreed upon date when the money will be in your account.

Back to Frequently Asked Questions